RWD Water Leak Rate Adjustment

On a limited, case by case basis, a patron’s water bill may be adjusted outside of our normal tiered rates for high water usage as a result of a disastrous leak on a patron’s property.  This provision requires approval from the RWD Board of Directors, and does not guarantee a reduction of you water bill.

Conditions for a Water Leak Rate Adjustment:

• The water leak adjustment request and documentation of repairs must be received within sixty (30) days of the due date listed on the customer’s utility bill for the period in which the leak occurred.
• Submission of a water leak adjustment request does not guarantee an adjustment will be made to the account.
• You must submit proof of repair (such as plumber’s bill, receipt for parts, etc.) for the adjustment request to be processed.
• If proof of repair cannot be provided, water consumption must have returned to normal use the following month, and a written statement detailing the steps taken as proof of investigation must be provided and attested to by the account holder or agent.
• Adjustments are limited to two consecutive months and a maximum of three adjustments per property and same account holder in a 10 year period.
• Adjustments may not be approved for situations such as theft, vandalism, abuse, or negligence.

Examples of a Water Leak Rate Adjustment:

Standard billing with 12,000 gallons used would fall into a “Tier 12” rate structure which would be invoiced in the amount of $1054.40.

Adjusted billing with a Water Leak Rate Adjustment, would cap the tiered billing a “Tier 10” rate structure, and additional gallons used would be billed at the “Tier 6” rate structure.  In the example of 12,000 gallons used, The adjusted rate would be as follows:

First 10,000 gallons – Tier 10 rate:  $579.40

Additional 2,000 gallons – Tier 6 rate: $4.00 per 100 gallons used.  $80.00

Bill total, $659.40 with Water Leak Rate Adjustment applied.

Additional information about the RWD tiered billing rates can be found here: RWD Current Water Rates

Based on these stipulations, if you feel you may be a candidate for a Water Leak Rate Adjustment, you may begin by filling out a request on the form below.